Customer service charter
Central Queensland Institute of TAFE (CQ TAFE) prides itself on its reputation of delivering service to customers and it is committed to sustaining a high level of quality in its products and services.
Who is this charter for?
This charter is for all our customers who receive or seek our services which include students, businesses, the wider community and staff.
Our service standards
We will:
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identify ourselves
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treat you with courtesy and respect
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be fair and reasonable
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give clear, accurate, timely and relevant information
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inform you about the process and outcome of your enquiry
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strive for excellence in our products and services
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take responsibility for our actions
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ensure we are knowledgeable and capable of delivering our products and services
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be sensitive to diversity issues.
Our product standards
We will provide:
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exemplary training from industry professionals
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job-ready training
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nationally accredited training and qualifications
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customer service centres (enrolment and information)
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support for Aboriginal and South Sea Islander students
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career and personal counselling
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comprehensive library services
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assistance for people with a disability
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learning support
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international student services.
What you can do:
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Tell us if you have special needs so we can try to accommodate them
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Treat us with courtesy and respect
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Provide us with complete and accurate information and documentation
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Give us feedback
Your feedback is important
To maintain our high level of service and products, we depend upon your feedback. You can let us know about our performance by completing our customer feedback form, student satisfaction and industry surveys and of course, your direct feedback, anonymously or otherwise.
To provide compliments, complaints, comments or suggestions you can contact us by:
Email: CustomerFeedback.CQIT@deta.qld.gov.au
Telephone: 1300 27 8233
Mail: Institute Director, CQ TAFE, PO Box 135, Mackay QLD 4740
