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Withdrawals and refunds

When withdrawing from a class(es) it is your responsibility to complete the necessary forms and submit them to the Customer Service Centre.  The process for withdrawal and refund is explained below.

How to withdraw from a course/program

  1. Call the Customer Contact Centre on 1300 CQ TAFE (1300 27 8233) or visit your local Customer Service Centre and formally withdraw by completing an Enrolment Amendment Application Form [Word 205 Kb]
  2. Complete and submit a Refund Application [Word 143 Kb] if you believe you are eligible for a refund as specified in the TAFE Queensland Refund Procedure.
  3. Notify your teacher of the classes that you will no longer be enrolled in.

Note:

TAFE Queensland Refund Procedure

A student will receive a refund if:

A student may receive a refund, less $10.00 administration charge per cancellation if:

For cancellations after the commencement date supporting documentation must also be presented prior to the completion of class assessment (e.g. medical certificate, letter explaining exceptional circumstances, QTAC acceptance letter etc).  Failure to attach supporting documentation may cause delays or result in your refund being declined.
 
When a refund is less than the $10.00 administration charge per application, no refund will be processed. For formal contracted courses, any changes will need to be negotiated between parties involved (e.g. company contracts).
 
Refunds are not available for ACE courses and commercial based programs if the student has not withdrawn and applied for a refund (to the Customer Service Centre) 2 days prior to the commencement of the program.
 
Refunds may take 3 - 4 weeks to process.

This page was last updated at Wednesday, 04-Apr-2012 10:32:57 EST
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