Dispute resolution policy
Central Queensland Institute of TAFE has an internationally certified quality system. CQ TAFE has a Deskfile for Student Complaints (students, staff, etc.) to record and register comments and compliments regarding Institute products, services, delivery and facilities. If a student wishes to register concerns or make comments about the Institute and/or its staff, the student should follow the steps below.
CQ TAFE internal process
Students should initially attempt to resolve the issue with the educational delivery staff member in an informal manner. If the issue cannot be resolved they should then proceed with stage one of the Student Compliant Deskfile (available at the Client Service Office). Other people you can talk to are the Counsellors, Teachers and staff members who will assist you in processing your complaint.
Contact the CQ TAFE International Student Support Officer direct to ensure that you have the correct process at time of complaint.
Additional requirements for international students
An international student may nominate a support person to accompany them at any stage of the dispute resolution process.
If it is not possible to resolve the dispute internally (as outlined above) CQ TAFE will make arrangements for independent mediation to resolve the dispute.
The International Student Support Officer will ensure that all CQ TAFE international students are provided with CQ TAFE Dispute Resolution Policy at the times stipulated below:
before a contract about the student is entered into or an amount is paid for a registered course, whichever happens first
within (7) days after the student starts attending CQ TAFE in their selected course of study.
the above Dispute Resolution Policy does not negate the right of any international student to take action under Australia's consumer protection laws in the case of financial disputes.
the above Dispute Resolution Policy does not negate the right of any international student to pursue other legal remedies.
if a student is concerned about the actions of CQ TAFE they may approach the State Authority for CRICOS Registration. The Director-General of the Department of Education,Training and Employment may suspend or cancel CQ TAFE's registration if a breach of the requirements of registration provision is proved. Concerns about the conduct of the school should be addressed to the Senior Education Officer, Qld State Authority (CRICOS Registration), Department of Education and Training.
Australian laws to protect international students
For international students studying in Australia, there are laws designed to protect their interests while they are here. The ESOS (Education Services for Overseas Students) Act is one of the most important rules and this ensures international students receive a quality education and/or training in Australia.
To protect Australia's internationally recognised qualifications, all education and training providers offering courses to international students must be registered by the Federal Government. Only courses and institutions that meet specific standards are registered. It is illegal to provide courses without government approval.
You can check out the ESOS Act at Education Services for Overseas Students (ESOS).
You can also access the Commonwealth Register of Courses and Institutions for Overseas Students (CRICOS) to confirm that the institution you are considering enrolling in is government registered at Australian Education International.