Student Support Services
Indigenous Student Support Officer
The Indigenous Student Support Officer provides support and advice to Aboriginal, Torres Strait Islander and South Sea Islander students. The aim of this service is to increase the successful participation of these students in CQ TAFE programs. The following support services are provided:
- academic support
- personal and career support
- course information
- advice regarding external support services
The Indigenous Student Support Officer has strong links with community networks and assists in the operation of Indigenous Advisory Committees.
Student Services Advisor
The Student Services Advisor is available to:
- offer support to all CQ TAFE students - on campus, off campus and online
- provide career guidance and pathways
- help potential clients choose an appropriate course of study
- provide representation, negotiation and support for educational concerns
- provide advice with financial issues and refer to external services for further information and support in this area
- help with personal, health or welfare issues by referring students to an appropriate service
- provide information about QTAC and admission requirements
- provide assistance with enrolment of students
- offer time management and study skills advice
- provide support with harassment and grievance issues
Disability Services Officer
CQ TAFE acknowledges and promotes the inclusion of students with a disability in vocational education and training. The institute supports the concept of reasonable adjustment to ensure equitable access to for people with a disability.
Students and potential clients requiring assistance from Disability Services may make an appointment with the Disability Services Officer to discuss their individual support needs. This contact should preferably occur prior to enrolment to ensure informed decisions on appropriate programs and to give sufficient time for support to be arranged.
Suitability for support depends on how the disability or condition affects the student's ability to complete their course of study, and situations are assessed on an individual basis.
Students do not have to disclose their disability to the Disability Services Officer, but if they think support will be needed, disclosure is the preferable option. Provision of supporting documentation to the Disability Services Officer is recommended to assist in assessing the level and type of support required.
Disability Services can provide assistance with enrolment by providing support to complete enrolment documentation or providing information in alternative formats. Disclosure of disability at enrolment is recommended but not mandatory.
Disability Services is able to offer students with disabilities a range of reasonable adjustments. Reasonable adjustment should reduce the impact that a particular disability may have on student outcomes and increase opportunities for success. Some examples of reasonable adjustment for students may include
- provision of adaptive/assistive equipment, technology and software
- alternative arrangements for assessment including provision of additional time, a scribe/reader or verbal assessment
- flexible enrolment, attendance and mode of delivery
- learning materials provided in alternative formats such as electronic, large print, audio or Braille
- provision of disability support staff to provide assistance with learning and assessment
- availability of AUSLAN interpreters or note takers for deaf or hearing impaired students.
Prior to or after commencing studies at CQ TAFE, students may work with the Disability Services Officer to develop an Individual Management Plan, which will provide information on support needs to assist with achieving training goals. The Disability Services Officer will also liaise with CQ TAFE staff and assist in ensuring reasonable adjustments are made as required and agreed to by all parties.
The Disability Services Officer may be able to provide access to resources to assist clients and external service providers with information in relation to
- disability legislation
- policies and procedures
- assistive equipment and technology
- disability support for apprentices and trainees
- referral to external services
Please contact the Disability Services Officer for further information and advice.
A variety of financial support payments may be available to TAFE students. Please check with your local Centrelink office for assistance eligibility and apply early as soon as possible.
The Student Services Advisor can assist with advice with financial options.
Literacy and numeracy support
Contact the Customer Contact Centre, Disability Services Officer or Student Services Advisor on 07 4940 2446 for details with regard to literacy and numeracy support for potential or current students.
For information regarding course options, accommodation, financial assistance, tertiary transport cards and student identification cards, please contact the Customer Contact Centre at your campus.
Want more information?
Indigenous Student Support Officer: (07) 4940 3345
Student Services Advisor: (07) 4920 2446
Disability Services Officer: (07) 4920 2493
Telephone: 1300 27 8233 (Monday to Friday 8.30am-5.00pm) to make an appointment